Overview

At Racch Nails, we prioritize customer satisfaction and strive to ensure a hassle-free shopping experience. Please review our cancellation and refund policy below:

Cancellation Policy

  1. Order Cancellation by Customer:
    • Orders can only be canceled within 24 hours of placing the order.
    • To cancel your order, contact our customer service team via email or phone with your order details.
  2. Order Cancellation by Racch Nails:
    • We reserve the right to cancel orders in case of:
      • Payment issues or discrepancies.
      • Unavailability of stock.
      • Incorrect address or contact details provided.

In case of cancellation initiated by Racch Nails, the full amount will be refunded to your original payment method.

Refund Policy

Eligibility for Refunds:

  • Refunds are only applicable for:
    • Damaged or defective products upon delivery (with proof).
    • Incorrect items received.
  • Refund requests must be initiated within 7 days of receiving the product.

Non-Refundable Items:

  • Used or opened items.
  • Products damaged due to misuse or mishandling.

Refund Process:

  • Customers are required to email us at viralithaker@k3salon.in with their order details and photographic proof of the issue.
  • Upon verification, refunds will be processed within 7–10 business days.

Shipping Costs:

Refunds include product costs only. Shipping charges are non-refundable unless the error is on our part.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at viralithaker@k3salon.in.

Need help?

Contact us at viralithaker@k3salon.in for questions related to refunds and returns.